PlayOJO Privacy & Cookies Statement for players using our site, apps and related services
This playojo privacy cookies statement explains how PlayOJO handles personal information and uses cookies across its website and connected mobile products. We describe what data may be collected, why it is used, how it is stored, and what choices players have.
This page supports, but does not replace, the full terms and conditions. It is designed to help players understand privacy and security when using real-money services.
Who controls your data and when this policy applies
PlayOJO acts as the data controller for information collected through the main platform, related apps, and the services described in our PlayOJO casino overview. This policy applies when you register, sign in, use your account, contact support, take part in promotions, or browse the site where cookies are active. By continuing to use the site, you accept this policy as updated from time to time. Any revised version takes effect from the moment it is published.
What personal data we collect from players
We collect a limited range of personal data needed to run accounts and meet legal duties. This usually includes registration details such as name, email, phone number and date of birth; account and gameplay records such as username, session history and preferences; payment and verification material such as partial card or transaction details and KYC documents; plus technical data like IP address, browser type and device identifiers. Some information is provided directly by you, while some is collected automatically when you use the site.
| Data category | Examples | How we obtain it |
|---|---|---|
| Registration | Name, email, date of birth | Directly from player |
| Account & gameplay | Username, logs, preferences | From account activity |
| Payments & verification | Transaction details, ID documents | From player and providers |
| Technical & cookies | IP, device, browser data | Collected automatically |
| Customer support | Messages, complaint details | From support contact |
Why we use your data and legal bases (GDPR)
Under GDPR, we process data using several lawful bases. These include performance of a contract to provide account access and services, legal obligation for AML, KYC, age verification and responsible gambling controls, legitimate interests for fraud prevention and service security, and consent where required for certain marketing communications or non-essential cookies. We also use data for analytics, product improvement and personalisation in ways that fit applicable law and our duty to protect players.
| Purpose of processing | Examples | Primary legal basis |
|---|---|---|
| Account setup & management | Registration, login, account tools | Performance of a contract |
| Payments & withdrawals | Processing transactions, checks | Legal obligation / contract |
| Fraud & security | Risk screening, account monitoring | Legitimate interests / legal obligation |
| Marketing communications | Email offers where allowed | Consent |
| Analytics & service improvement | Site performance, usability review | Legitimate interests / consent |
Cookies and similar technologies we use
Cookies are small text files placed on your device when you visit a website. They help the site remember settings, keep sessions active and measure how pages are used. PlayOJO uses strictly necessary cookies, performance and analytics cookies, functionality cookies, and marketing cookies. Some are placed by selected third-party partners that support analytics or advertising under contractual controls. You can manage cookies through your browser settings and through on-site cookie controls. If you disable certain cookies, parts of the site may not work as expected.
| Cookie type | What it does | Can you disable it? |
|---|---|---|
| Strictly necessary | Login, security, core functions | Usually no |
| Performance/analytics | Measures use and errors | Yes |
| Functionality | Saves preferences and settings | Yes |
| Marketing | Supports relevant advertising | Yes |
- Review or change your cookie preferences in the site controls.
- Delete stored cookies through your browser settings.
- Read this policy for more detail on our online casino cookies policy.
- Contact us if you have questions about cookies.
Review your cookie preferences
Protecting minors and age verification
PlayOJO does not allow anyone under 18, or under a higher legal age where local law requires it, to use real-money services. We use automated and manual age verification and responsible gambling checks, including date-of-birth matching, KYC document review, database screening and, where needed, additional requests. If an account is found to belong to an underage person, it may be suspended or closed in line with applicable rules and our responsible gaming rules. Protecting minors forms part of a wider safe-play framework.
How we share, store and protect your information
We may share data with carefully selected service providers such as payment processors, hosting and IT partners, and fraud or verification specialists, only where needed for service delivery or compliance. We may also disclose information where regulators, courts or law enforcement lawfully require it. Data is retained only for as long as necessary to meet contractual and legal duties, then deleted or anonymised. Security measures include encryption, restricted access, internal controls and regular monitoring.
| Recipient category | Why data is shared | Typical examples |
|---|---|---|
| Payment service providers | Process deposits and withdrawals | Payment processors |
| Verification & fraud partners | Identity and risk checks | KYC and fraud tools |
| Technical/IT providers | Hosting and system support | Cloud and support vendors |
| Regulators/authorities | Legal and compliance duties | Relevant authorities |
Your privacy rights as a player
Subject to applicable data protection law, including GDPR where relevant, you may ask for access to your personal data, correction of inaccurate details, restriction or deletion in some cases, objection to certain processing, and withdrawal of consent where consent is the basis used. Some requests may be limited by AML duties, account security checks or data retention obligations. More detail may also be available through our separate right to information page.
- Right of access — you can ask what personal data we hold about you.
- Right to rectification — you can ask us to correct inaccurate information.
- Right to erasure — you can request deletion where legal conditions allow.
- Right to object — you can object to direct marketing and some other processing.
- Right to withdraw consent — you can change your mind where consent applies.
How to contact us about privacy and cookies
If you have questions about privacy, cookies or data-rights requests, you can contact us through our support channels or a dedicated privacy contact where available. Our customer support help page can point you in the right direction. We reply within reasonable timeframes under applicable law and encourage players to ask for clarification if anything in this statement is unclear.
About this privacy statement
This statement is written to help players understand data handling in plain English. It focuses on practical points such as what information may be collected, why age checks matter, how cookie choices can be managed, and what rights players may have under data-protection law.
Frequently Asked Questions (FAQ)
What information does PlayOJO collect when I create an account?
When you create an account, PlayOJO will usually collect basic registration details such as your name, contact information and date of birth. You can find more in the section “What personal data we collect from players”.
Can I play at PlayOJO if I am under 18?
No. Strict age limits apply, and age checks are used before and during account use. If an underage account is identified, it may be closed under the responsible gaming rules.
How can I control cookies on the PlayOJO website?
You can control cookies through your browser settings and through the cookie banner or privacy settings on the site. Disabling some cookies may affect site functions. See the cookies section above for details.
Will my details be shared with third parties?
Your data may be shared with a limited number of trusted providers and, where required, regulators or authorities. This is done only for payments, security, verification and legal compliance, as described in the sharing section.
How do I exercise my data protection rights with PlayOJO?
You can contact us through support or other available contact channels to request access, correction, objection or other rights. See “Your privacy rights as a player” and, if needed, use our contact us details page.